Refund and Returns Policy

Last Updated: [19th Aug 2024]

Welcome to Distress Sales Kenya. This Refund and Returns Policy outlines the terms and conditions regarding refunds and returns for transactions facilitated through our platform. As a listing platform, we do not sell any physical products directly but provide a marketplace for sellers to list their items. It is crucial for buyers to perform due diligence before completing any transaction.

1. Scope of Policy

Distress Sales Kenya (dsk.co.ke) acts as an intermediary platform where sellers can list their items for sale, and buyers can find items at potentially lower prices. As such, the responsibility for the sale, including any refunds or returns, lies with the individual sellers. This policy provides guidelines to help buyers and sellers manage refund and return issues effectively.

2. Buyer Responsibilities

2.1 Due Diligence Before making a purchase, buyers are strongly encouraged to:

  • Verify Seller Credentials: Ensure the seller is legitimate and trustworthy.
  • Inspect Items: Physically inspect the items where possible or request detailed photos/videos from the seller.
  • Ask Questions: Communicate directly with the seller to ask any pertinent questions regarding the item.
  • Review Documentation: For vehicles, land, and other high-value items, review all necessary documentation and verify its authenticity with relevant authorities.

2.2 Finality of Purchase Once a transaction is completed, it is considered final and binding. Refunds and returns are generally not allowed unless specified otherwise by the seller. Buyers should fully understand and agree to this before proceeding with any purchase.

3. Seller Responsibilities

3.1 Accurate Listings Sellers must provide accurate and comprehensive information about their items. Misrepresentation or fraudulent listings are strictly prohibited and may result in penalties, including removal from the platform.

3.2 Communication Sellers are required to respond promptly to buyer inquiries and provide any additional information requested to facilitate the buyer’s due diligence process.

3.3 Refund and Return Policies Sellers are encouraged to clearly state their own refund and return policies in their listings. This includes conditions under which a refund or return will be accepted and any associated timeframes.

4. Refund and Return Process

4.1 Initiating a Request

  • Buyer Initiation: If a buyer believes they are entitled to a refund or return, they must contact the seller directly to discuss the issue.
  • Seller Response: Sellers are required to address refund or return requests promptly and fairly, based on the conditions specified in their listing.

4.2 Dispute Resolution

  • Mediation Services: If the buyer and seller cannot reach an agreement, Distress Sales Kenya may offer mediation services to help resolve the issue. However, we do not guarantee a resolution and are not liable for the outcome.
  • Contact Support: Buyers and sellers can contact our support team at [email protected] or call us at 0711670505 for assistance with disputes.

5. Exceptions and Special Cases

5.1 Fraudulent Listings If a buyer suspects a listing is fraudulent, they should report it immediately to Distress Sales Kenya. We will investigate and take appropriate action, which may include removing the listing and banning the seller from our platform.

5.2 Legal Compliance All transactions must comply with Kenyan laws and regulations. Buyers and sellers are responsible for ensuring their activities on Distress Sales Kenya adhere to all applicable legal requirements.

6. Limitation of Liability

Distress Sales Kenya is a facilitator and not a party to any transactions between buyers and sellers. Therefore, we do not accept any liability for disputes, damages, or losses arising from transactions conducted through our platform. Our role is limited to providing a venue for listings and offering support services as described in this policy.

7. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

Thank you for using Distress Sales Kenya.